Return & Exchange Policy

Return requests must be made within 14 days of delivery.

Items received outside the return window may not be accepted.

To be eligible for a return, merchandise must be:

• Unworn
• Unwashed
• Unaltered
• Free of makeup, deodorant, perfume, pet hair, smoke or other odors
• Returned with original tags attached
• In original condition

Items that do not meet these requirements may be returned to the customer and will not qualify for store credit.

Approved returns receive store credit only.

We do not issue refunds to the original form of payment.

Store credit never expires unless otherwise required by law and may be used toward a future purchase from The Hidden Lily.

Customers are responsible for return shipping costs.

Original shipping charges are nonrefundable.

If The Hidden Lily provides a prepaid return label, the cost of that label may be deducted from the store credit issued.

We recommend a trackable shipping method, as The Hidden Lily cannot be responsible for return packages lost in transit.

The following are FINAL SALE and cannot be returned or exchanged:

• Clearance or final-sale merchandise
• Items marked FINAL SALE on the product page
• Gift cards
• Earrings or other items that cannot be resold for hygiene reasons

Any additional final-sale exclusions will be clearly identified before purchase.

Preorder items follow the same return policy unless the individual product page states otherwise.

Because preorder merchandise is ordered specifically based on customer demand, some preorder items may be designated final sale. If so, this must be clearly stated on the product page before checkout.

If a customer receives an item that is damaged, defective, or different from what was ordered, they should contact us within 3 days of delivery and include photos of the item and packaging.

Please do not remove tags, wash, wear, or attempt to repair a damaged item before contacting us.

If a customer needs a different size or color, they should contact us within 14 days of delivery to request an exchange.

If the replacement size or color is available when the exchange is initiated, we will hold it for the customer while the original item is being returned.

Once we receive and inspect the returned item, we will ship the replacement.

Because many styles are purchased in small quantities, exchanges are subject to availability. If the requested replacement is no longer available, we will issue store credit instead.

Customers are responsible for return shipping costs. If additional shipping charges apply to send the replacement item, those charges will be clearly communicated before the exchange is completed.

We know buying clothing online can be tricky.

That’s why we include Kim’s Fit Notes whenever possible, along with measurements and details about how each piece fits.

If you’re unsure about sizing before ordering, please reach out before your order ships.

Questions? Email us at thehiddenlily@gmail.com.